At TOVELIN, we understand that getting your items safely and on time is just as important as the quality of the products themselves. That is why we have built a shipping process that is clear, dependable, and completely hassle-free.
Shipping Rates & Delivery Estimates
Great News: We are currently offering 100% FREE worldwide shipping on all orders for a limited time!
| Destination | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our Late Delivery Guarantees
For USA, UK, and Selected Countries:
We stand behind our delivery times. If your package arrives after the estimated delivery window, simply reach out to us at hello@tovelin.com. To make up for the delay, we will instantly send you $1 cashback along with a $5 discount coupon for your next purchase.
In the extremely rare event (less than 0.01% of shipments) that an unexpected logistical issue delays your package beyond 60 days, we will issue a full refund immediately. If the delayed package eventually arrives at your door, you get to keep everything absolutely FREE.
For the Rest of the World (International):
For countries not included in the "Selected Countries" list, local postal services can occasionally take between 35 and 45 days. Every international order is fully tracked from our door to yours. If your transit time passes the 100-day mark, we will give you a full refund or send a replacement via a different carrier—whichever you prefer. Just like our standard guarantee, if the original delayed package shows up after your 100-day refund has been processed, the items are yours to keep for free.
We are proud to provide a premium, zero-cost delivery experience so you can shop globally with complete peace of mind.
Order Processing Time
A swift delivery starts with fast processing. Our team works carefully to pack and dispatch your order within 1 to 3 business days. The moment your package leaves our warehouse, we will send you a shipping confirmation email containing your tracking details.
Taxes, Duties & Customs
We take care of all applicable customs duties and import taxes for you. When you shop with TOVELIN, the price at checkout is the final price. You will never face hidden clearance fees or unexpected delivery charges when your package arrives.
Returns & Replacements
Your complete satisfaction matters to us. If any item arrives damaged, defective, or incorrect, please see our official Refund Policy for details on how we quickly handle replacements and refunds.
Mandatory Customs ID for Specific Countries
TOVELIN ships to customers around the globe. However, certain national customs authorities require specific identification details to clear incoming packages. If you reside in one of the countries below, please provide your required ID number in the Notes Section during checkout.
Countries Requiring Personal ID Information:
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National ID number.
- Russia: Passport number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: Certain carriers require a TAX ID or Personal ID number.
Important Notice: Customs officials use this ID number to clear your goods, and it must exactly match the recipient's name. Forgetting to provide this information at checkout can lead to customs holds, returned packages, and major delays.
Need Help?
If you have any questions about tracking, delivery times, or shipping regions, our customer care team is ready to help. Reach out to us anytime at hello@tovelin.com.
Thank you for shopping with TOVELIN. We are dedicated to delivering your favorite authentic products safely to your door.